Privacy Statement
Updated: 04.February.2022
Thank you for visiting Starbucks’ website and for reviewing our privacy statement. At Starbucks we’re committed to protecting the privacy rights of our customers. The goal of this Starbucks Privacy Statement (“Statement”) is to explain to you in plain language what personal information or data Starbucks Coffee Company (D.Coffee AB) Limited, Starbucks Corporation and its respective subsidiaries and affiliated companies (“we,” “us,” “our,” “Starbucks”) collect from you and why, how we handle and protect personal information, and how to exercise your privacy rights and choices.
Starbucks' brand and reputation are based on trust. This privacy policy ("Policy") from us describes how Starbucks Sweden (D. Coffee AB, Henrik Ibsens gate 60A, 2055 Oslo) "Starbucks" collects and uses the customer's personal information via websites and web-based services, including Starbucks.se and through others websites and online services owned and operated by Starbucks and linked to this Policy (the "Websites"), through our programs and in the physical stores ("Services"), and through our mobile applications ("Apps"), collectively referred to as the "Channels" ”. This Policy does not apply to websites and other services that contain or link to other privacy policies. Websites and services that are operated together with other partners, may contain or link to a common policy, or a separate privacy policy for our partners in addition to our own Policy. Your privacy is very important to us. We are therefore concerned that the personal data we collect about you is stored and handled in a safe and secure manner and in accordance with applicable law. We therefore ask you to read the information in this Policy carefully. If you have any questions or concerns about how we handle your personal information, you are welcome to contact us. At the end of this policy, you will find our contact information.
Who is the data controller for the processing of your personal data?
The Swedish company; D. Coffee AB is responsible for the processing of personal data, which you send to us and is responsible for the processing of your personal data in accordance with current legislation.
D. Coffee AB
Address: Henrik Ibsens gate 60A,
2055 Oslo
Business register: Swedish Companies
Registration Office Organization number: 556904-1238
Authorized representative: Tore Garmo
VAT registration number: SE556904123801
Legal reasons
In some cases, we obtain your consent before we process your personal data, such as when, for example, we want to send out newsletters to you if you are not already a customer with us. In other cases, we may store your personal data with legal grounds and without your consent, such as when it is necessary for the fulfillment of an agreement between you and us, when it is necessary for us to be able to fulfill a legal obligation that we have, or when is necessary for any special interest that may be considered to carry more weight. Each time we register and process your personal data, we will inform you whether the handling of the personal data is statutory or necessary to enter into an agreement and whether it is necessary to provide the personal data and any consequences if you choose to do so. In cases where you as a customer have given your consent to a certain processing of your personal data, you always have the right to revoke your consent at any time.
Children
Children under the age of 13 are not allowed to register on the Websites or on Apps, i.e. our various channels, as they are below the legal age limit in Sweden. For children under the age of 13 who still want to register with us, participate in Starbucks experiences or events, etc., the processing of the child's personal data is only permitted if and to the extent that consent is given or approved by the person who has parental responsibility for the child.
What personal information is collected about you as a customer and why?
This section describes for what purposes we process personal data, which categories of personal data are processed, and on what legal basis the processing is performed for you as a customer of Starbucks Sweden. The information that is retrieved varies depending on how you use our services. We ask you to provide certain personal information in order to deliver the products or services you desire. For example, when you make purchases, contact our customer service, request contact with us, create an account, participate in our events, participate in our marketing activities or customer surveys, participate in our competitions or use our Websites.
What personal information does Starbucks collect?
The email address and password you provide when logging in to your Starbucks account are always processed by us. We process these types of personal data after you have chosen to share them with us:
* name
* contact information (eg address, e-mail, telephone number)
* date of birth * land * account settings
* customer number
These types of personal data are processed if you make a purchase
* order history
These types of personal data are processed in connection with your cookies
* click history
* visitor and surf history
Do we share your information with third parties?
Your personal data shared with third parties is processed only to offer you the services, listed above and to optimize the Website and the Apps, we use website companies and analysis tools for product reviews.
Legal basis
Our processing of your personal data for your Starbucks account is based on your consent when you create your Starbucks account. The processing of your personal data for the purpose of providing you with important information is based on our legitimate interest.
Your right to withdraw your consent
You have the right to withdraw your consent to the processing of personal data at any time. If you revoke your consent, your account will be terminated immediately and Starbucks will not be able to offer you the services listed above
Storage time
Your information is stored with us until you have an active Starbucks account.
You have the right to terminate your account at any time, and if you choose to do so, your account will cease to exist and you will be considered inactive. We retain your personal information if there are statutory requirements for it and if there is an open dispute. After closing your account, your information will be deleted.
Your right to refuse processing of your data
You have the right to refuse to process your personal data based on Starbucks' legitimate interest by contacting [email protected].
Your account will then be deleted and we will not be able to offer our services to you.
• COMPETITIONS
Why do we process your personal data?
Your personal information is processed by us, when you participate in our contests and is managed so that Starbucks can contact the contestants regarding the contest, before and after an event, to determine who the contestants are, to secure the age of the contestants, to search for the winners, and to send and follow up mailings of prices.
We handle these types of personal data:
*name
* contact information such as, e-mail address, address and telephone number
* age
* information submitted to the competition
Do we share your personal information with third parties?
Personal data that is passed on to third parties is only used to offer you the services listed above to transport companies for sending out prices.
Legal basis:
The processing of your personal data is based on your consent when you choose to participate in a competition.
Your right to withdraw your consent:
You have the right to withdraw your consent to the processing of personal data at any time. If you do, Starbucks will not be able to offer you the services listed above.
Storage time:
We save your personal information for 45 days after the competition has ended.
DEVELOPMENT AND IMPROVEMENT
We use your personal information to:
Assess the value of, upgrade and improve our services, products and systems for all our customers. Your personal data is not evaluated for that purpose on an individual level, but all processing takes place of pseudonymised data. This includes evaluations to make our services more user-friendly, such as adapting the user interface to simplify the flow of information or to illustrate features often used by our customers in our digital channels and to develop IT systems with the intention of increasing security for our visitors and customers in general. The evaluations benefit us by developing and constantly improving the logistical flow of goods by calculating purchases, inventories and deliveries as well as our resource capacity from a sustainability perspective by streamlining purchases and scheduling deliveries. The information will also be used to be able to design and open new stores and warehouses, as well as to develop our range of products.
These types of personal data are processed, if you have chosen to share them with us:
* customer number
* date of birth
* land
* account settings
These types of personal data are processed in connection with cookies:
* click history
* visitor and surf history
Do we share your personal information with third parties?
Information shared with third parties is only used for us to offer you the services listed above. We use web analytics companies to evaluate our customers' online behavior on a general level.
Legal basis:
We process your personal data to develop, update and improve our services and products, and this is based on our legitimate interest.
Storage time:
We retain your information as long as you have an active Starbucks account or membership. After your Starbucks account or membership has ended, your personal information will be deleted.
You have the right to refuse processing of your data:
You have the right to refuse the processing of your personal data, which is based on Starbucks' legitimate interest. You can do this by contacting us via e-mail to: [email protected]. Your account will then be deleted and we will not be able to offer our services to you.
FULFILLMENT OF OBLIGATIONS UNDER LAW
Your personal information is used to:
We use your personal information to ensure that the requirements of laws, court rulings and government decisions are complied with. It includes processing your personal data to collect and verify accounting information to comply with accounting rules.
We process these types of personal data:
* customer number
*order number
*name
*address
Do we share your personal information with third parties?
Your information will be shared within Starbucks Sweden (D. Coffee AB) We can share your personal information with IT companies, which make solutions in accounting systems available to us.
Legal basis:
The processing of your personal data is necessary for Starbucks to fulfill its legal obligations.
Storage time:
Your personal information is stored in accordance with the accounting rules in your country.
PREVENTION OF ABUSE AND CRIME
We process your personal data to:
Prevent loss. by ensuring compliance with the terms and conditions and to detect, prevent and deter improper use of our services. We also process your personal data through video surveillance, for security reasons, to be able to follow up incidents and to prevent and report crimes in our stores. Your personal data is used to prevent and investigate misuse of our online services, loss and fraud, by analyzing the buying behavior online.
These types of personal data are processed:
We process the following categories of personal data:
* name
* contact information, eg address, telephone number and e-mail address
* Club Membership ID
* customer number
* video recordings
Do we share your personal information with third parties?
Your personal data shared with third parties is processed only for the purposes stated above. We pass on your information to companies for exception-based reporting. Incidents and fraud can be passed on to insurance companies, judicial authorities or local or global law enforcement agencies to conduct investigations. It should be noted that these recipients have an independent right or obligation to process your personal data.
Legal basis:
The processing of your personal data, in order to prevent misuse of our services, is based on our legitimate interest.
Storage time:
We store your information for as long as we need to prevent and / or report fraud and other crimes. Video recordings are saved in accordance with local laws, but for a maximum of 30 days.
Your right to refuse processing of your data:
You have the right to refuse to process your personal data based on Starbucks' legitimate interest by contacting [email protected]. Your account will then be deleted and we will not be able to provide our services to you.
PROCESSING OF PERSONAL DATA; SHARING, ACCESS AND YOUR RIGHTS ETC .:
Processing of your personal data within the EU / EEA
Starbucks, Starbucks suppliers and partners are of course trying to ensure that the processing of your personal data as a general rule takes place within the EU / EEA. Should a transfer of your personal data still take place to recipients outside the EU / EEA, Starbucks tries to verify that the transfer takes place in accordance with current legislation, that the country in which your personal data is processed has an adequate level of protection in accordance with the EU Commission decision. standard contract clauses, to verify that the recipient has adopted binding internal company rules, and to comply with the EU-US and Switzerland-US Privacy Shield Framework. Regardless of the country in which the personal data is processed, Starbucks uses reasonable technical, legal and organizational measures to ensure that the level of protection is the same as in the EU / EEA. You can always get a copy of the safeguards that Starbucks has taken or information about where these have been made available by contacting us in accordance with the contact information provided at the end of this policy.
You can also read the standard contract clauses and more information about them, by clicking on this following link
Who has access to your information?
The personal information we collect about you can be shared as previously mentioned within Starbucks Sweden (D. Coffee AB). The local Starbucks company registers and processes the personal data on behalf of the Swedish company.
Your stored information with us will never be passed on, sold or exchanged for marketing purposes to third parties outside of Starbucks. The information that is passed on to third parties is only used so that we can make our services available to you. We may see the information we collect about you in connection with us receiving information from third parties.
Right to data portability:
Every time we at Starbucks process your personal data in an automated manner after your consent or according to an agreement, you have the right to request a copy of the data that concerns you and that is stored with us, in a structured, generally useful, machine-readable and compatible format transferred to you or another party.
Your rights and choices:
Right to restriction:
You as a customer always have the right to demand an update, restriction or a correction of the processing of your personal data, by contacting [email protected]. You always have the right to object to certain types of processing of your personal data in these circumstances:
-Legitimized interest; You may oppose the processing of your personal data based on Starbucks' legitimate interest, if you have personal reasons relating to the relationship. Starbucks will then restrict all handling of the data during the ongoing investigation of legitimate interest. Starbucks does not continue to process personal data unless we can demonstrate a legitimate reason for the process, which takes precedence over your interests and rights or due to legal claims. However, Starbucks may continue to handle your information, even though you have objected to the handling, if we have mandatory legitimate grounds for handling, which outweigh your interest in privacy.
-If you have claimed that your personal data is incorrect, Starbucks must restrict all processing of this data during the ongoing investigation of whether the personal data is correct.
-If the handling of your personal data is contrary to applicable law, you can protest against the personal data being deleted and as an alternative demand a restriction on the handling of your personal data -In a situation where Starbucks is no longer in need of personal data, but it is required for you to be able to bring your action against legal claims.
-You have the right to object to your personal data being processed for direct marketing; The objection also includes analyzes of personal data (so-called profiling) performed for direct marketing purposes: If you object to direct marketing, we will of course stop the processing of your personal data for that purpose, as well as stop all types of direct marketing measures.
Follow the instructions to stop inquiries in marketing emails we send you. You can also contact Starbucks via email [email protected] If you choose not to receive marketing from us, we may still send non-marketing inquiries, such as emails about your account or current business relationship.
Your rights.
It follows from the data protection legislation that you as a customer with us at Starbucks have rights, such as:
Right of access:
You have the right at any time to access information about what personal data Starbucks processes about you. This information may include the types and specific personal information that Starbucks processes and for what purposes Starbucks uses the personal information. You can contact us at Starbucks, which will send you your personal information via e-mail.
Right to correction:
You also have the right to request correction of your personal information if it is incorrect or incomplete and ask us to correct or supplement it. If you have an account or a club membership with us at Starbucks, or on our various channels, you can edit your personal information on the pages for your account and your membership.
Right to delete:
You have the right to request that your personal data be deleted or restricted and have the right to object to Starbucks' processing of your personal data. However, these rights are not absolute and have exceptions in these circumstances:
-when the personal data is necessary to fulfill the purpose or if there is a legal obligation, which means that Starbucks must retain the personal data. If an objection has been made and in order to continue processing the data, Starbucks must show that Starbucks' legitimate interests outweigh your interest in not having your data processed.
-you have an ongoing case with customer service
-you are suspected of having or have abused our services in the last four years
How do we ensure that your personal information is secure?
Starbucks takes reasonable steps to ensure that there is physical, technical and administrative security that can prevent the loss, misuse, unauthorized access, disclosure and alteration of personal information. Although we make reasonable efforts to secure your personal information, no system or form of data transmission via the Internet or other public networks is completely secure. We will of course inform you, as soon as it comes to our knowledge that an infringement has taken place and your personal data is no longer within our control.
About cookies
We may collect your personal information when you use the Websites or our Apps, for example. Information about your use and which pages you visit can then be collected and saved. This information can be anything from technical data about your device and internet connection such as your operating system, the version of your browser, cookies, IP address and unique identifiers. When visiting our various channels where we offer you our services, various technical solutions can be used to recognize you with the intention of understanding the use, improve efficiency, gain more knowledge about our users and to see if the e-mails have been opened and led to the user acting. This can be done directly or through the use of technical solutions from third parties. This can be done by using cookies, for example.
What is a cookie?
Cookies are small text files consisting of letters and numbers that are sent from our web server and stored on your browser or device. Cookies help us, among other things, to improve the websites and give you a better user experience.
We use cookies to see which areas and functions are popular and to count the number of visits to the Websites. Web beacons are electronic images that can be used on our Websites and in our e-mails.
We can also use Flash cookies (LocalShared Objects). To view Flash cookies on your computer and change settings, go to: www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html Starbucks may also collect data or anonymous information, which does not directly identify you.
There are usually two types of cookies, where one type saves a text file for a longer period, but has an expiration date. This cookie is intended to inform you about, among other things, what is new since the last visit. The second type of cookie is a so-called session cookie, which is a temporary cookie and which expires when you turn off your browser or device. It can help you, for example, find the right language you want to use. A session cookie does not have an expiration date.
Miscellaneous cookies Starbucks may use:
Session cookies are a short-lived cookie that expires when you close your browser or device.
Permanent cookies are cookies that remain on your computer until they are removed or expired.
First-party cookies are set by the website you visit.
Third-party cookies are cookies set by a third-party website. At Starbucks, these are primarily used for analytics (eg Google Analytics)
Similar technologies are technologies that store information in your browser or device in a way that resembles cookies.
Why do we use cookies?
Some cookies that Starbucks uses to improve the services Starbucks offers you, while other cookies are needed for Starbucks services to work correctly. Starbucks uses cookies for general analytical information about your use of Starbucks services, such as web statistics to improve our various channels. This collected information is not accessible to parties other than Starbucks. Cookies are used to save appropriate settings, such as language and other information, and the use of cookies also enables Starbucks to target significant marketing to you.
We use Google Analytics
As part of Starbucks 'marketing, Starbucks analyzes data about the use of our various channels, such as on the website and our Apps, and activity on Starbucks' pages on social media. Through Google Analytics, we will, among other things, analyze behavior to generate more relevant ads and offers, as well as to continuously continue to develop Starbucks products and services. Google Analytics also helps us assess the value of using Starbucks channels for services related to website activities and internet use.
Opportunity to control the use of cookies
In order to use our services to the full, you must accept cookies, and you do so through your browser's settings. Go to the settings of your browser or device to change the settings for the use and scope of cookies. For example, you can choose to block all cookies, choose to only accept first-party cookies or delete cookies when you close your browser. However, this means that some of our services on the various channels may not work if you block or delete cookies.
Questions and feedback
We protect your privacy and welcome your questions, comments and comments regarding your rights set out in our privacy policy and privacy practices. You can reach Starbucks customer service via e-mail to [email protected].
Privacy Policy Updates
This Policy may be updated from time to time. We therefore advise you to check the date of this Policy, when you visit our various channels, to see if any updates or changes have been made.
We will notify you of any modified versions of the Policy, which may significantly affect the purpose of the use of your personal data, the identity of the agent or your rights.